By the end of 2025, over half of the world’s population will be subject to at least one internet of behaviors (IoB) program (private, commercial, or governmental).
By 2024, organizations with IT teams that understand the needs of customers will outperform other organizations’ customer experience metrics by 20%.
By 2023, 40% of all enterprise workloads will be deployed in cloud infrastructure and platform services, up from 20% in 2020.
Organizations across industries around the globe, from financial services to retail, healthcare to education are leveraging innovative tools and technologies to provide new, virtual services. Data, artificial intelligence, cloud services, and the IoT will provide a foundation for emerging digital technologies that organizations will need to maintain a competitive advantage.
In the age of increasing intelligent automation, here are the predicted top trends for 2022.
Hyper automation is the process of automating operations, taking RPA to the next level. Robotic process automation (RPA), artificial intelligence (AI), machine learning (ML), cognitive process automation, and intelligent business process management software are some of the advanced technologies commonly utilized in hyper-automation. Companies can minimize employee manual labor and boost productivity by automating time-consuming procedures. Hyper automation allows companies to integrate digital technology into their processes. Hyper automation is one of the finest AI trends.
Small and medium businesses often find it almost impossible to afford large, complex robots as these technologies don’t fit their limited floor space, require specialized personnel to program and maintain them, and are in most cases too expensive, with a payback period that is too long to justify their investment. But a new generation of collaborative robots (or “cobots”) is changing the game for smaller manufacturers, helping them compete more effectively, offering new opportunities for employees, and even improving worker safety. Service providers are among the leaders in robotic task automation, enabling employees to focus more on enhancing the client experience.
One of the popular AI trends is Augmented Intelligence. The combination of robots and humans to improve cognitive performance is known as augmented intelligence. By 2022, the contribution of digital employees will have increased by 50%. Platforms with augmented intelligence may collect all sorts of data, both structured and unstructured, from multiple sources and show it in a 360-degree picture of consumers. Financial services, healthcare, retail, and travel are all examples of industries where augmented intelligence is becoming more prevalent.
Chatbots had been transforming business-customer interaction for years. In 2022 and ahead, chatbots for customer support are expected to take the center stage as more and more businesses are deploying them in their websites to boost customer engagement. They’re not only available round the clock, but they can also seamlessly interact with every website visitor, with definitely zero waiting time whatsoever.
Generative Artificial Intelligence (AI)
By 2025, Gartner expects generative AI to account for 10% of all data produced, up from less than 1% today. One of the most visible and powerful AI techniques coming to market is generative AI – machine learning methods that learn about content or objects from their data, and use it to generate brand-new, completely original, realistic artifacts.
Generative AI can be used for a range of activities such as creating software code, facilitating drug development and targeted marketing, but also misused for scams, fraud, political disinformation, forged identities and more.
Process intelligence is how enterprises will monitor processes in the future, especially manual processes. There are many stories of organizations that aren’t getting the return they expected from automation. This is often because the processes aren’t monitored over a long enough period and just aren’t understood well enough.
With process intelligence, it adds data and intelligence layers to improve the way organizations monitor the ongoing health of processes. With workplaces becoming more hybrid, monitoring processes and employees will become even more important.
With more companies going digital, there’s a need to create software that is accessible to all customers. The need for accessibility testing will be even more significant in 2022. Individuals who have disabilities are relying on digital services more than ever before for everyday and routine activities like work, education, healthcare, banking, etc. 2022 will see a jump in companies investing in accessibility testing to improve their customer experience.
The most important prediction for software testing trends is the need for more automation in 2022. The world of technology is moving at a rapid pace, and it’s difficult to know which emerging technologies to pin your hopes on. However, automation capabilities will help you build the proper foundation to make sure your processes help instead of hinder future business planning. These technologies are already becoming a reality in some leading organizations and will become the norm by 2025.
Getting on board early will accelerate your existing automation efforts and pave the way for a future autonomous enterprise.