Robotic Process Automation – The Unsung Hero of 2021

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Robotic Process Automation or RPA has been one of the most commonly used technology phrases in the past couple of years but gained immense popularity and increased adoption since the pandemic. 

RPA uses automation technologies blending APIs and UI interactions to better integrate and perform repetitive business tasks between enterprise and productivity applications. Emulating human processes, RPA tools complete autonomous execution of various activities and transactions across unrelated software systems, resulting in accurate, cost effective and efficient work processes.  

Ever since the pandemic and its ensuing global crisis, more and more companies are looking to leverage the power of RPA to help them overcome some of the greatest challenges today. Yet, many companies are only still contemplating the leap, viewing from the outside in at a successful community of early adopters that have already discovered many RPA benefits. 

Completely relatable, the past year has put unprecedented stress on business, and it’s hard to make the case for new technology, let alone a large-scale digital transformation, during such intense disruption. Irrespective of that, experts believe that now is the perfect time for businesses to act on those automation goals that may seem long-term. 

For people considering automation or who have just started their automation journey, business resilience has become the lifeline in the quicksand, and the imperative to digitally transform the organization is more important than ever before.

The Key benefits of RPA – The saving grace of 2021 

RPA helps basic tasks within an organization become automated via both software and hardware systems. RPA software mimics human behavior and automates basic, repetitive, high-volume rules-based tasks. Businesses most often use it to create quicker processes by automating certain steps, which can also improve accuracy and even reduce costs by empowering people to focus on more value-added work. 

RPA can be incorporated to automate processes like sending messages, auto filling forms, accepting form submissions etc. And it has innumerable capabilities to automate and streamline process for functions in the lines of businesses like finance, procurement, supply chain & logistics, production, data management etc., to mention a few. 

Significant benefits of implementing RPA 

  • Drastically reduced operational costs 
  • Accuracy of data and improved analytics 
  • Increased efficiency 
  • Enhanced productivity due to automation of previously manual tasks 
  • Better customer service & Customer experience 
  • Highly scalable and flexibleToday, businesses are extending the power of RPA benefits with the introduction of additional next-generation technologies. They are exploring intelligent automation solutions, combination of RPA and AI technologies to empower end-to-end businesses, driving business process automation and accelerating digital transformation. Intelligent automation has helped several organizations remarkably through to the other side of the pandemic, especially to continue business-critical activities while the workforce quickly shifted to working from home. 

    Keeping humans at the heart of automation 

    To be a forward-thinking company in this era, the need to become more human is essential and RPA is all about adapting and creating a business model where humans and machines complement each other. RPA and intelligent automation can do whatever we tell them to do but it will never have those unique human skills- creativity, innovation, integrity, and imagination. Hence, it is up to companies to figure out how to bridge those two gaps. 

    Harnessing competitive differentiators 

    The pandemic has altered the competitive dynamics of today’s markets. The unique challenges and disruption posed by COVID-19 has shifted the rat race of focusing on cheaper and faster. Today, competitive companies are focusing on value, and know that value is defined by the customer and their own experience – not by the product vendor alone. 

    The focus on resilience has also moved to the front and center at many organizations. Automation technologies like RPA can help provide a new level of resilience, significantly improving CX, for example, by using conversational AI to create chatbots capable of better customer service. 

    Undoubtedly, companies that don’t begin to explore automation are going to miss out on a competitive advantage. And most importantly, RPA gives you businesses a great opportunity to understand customers better, by getting insights into their data, and offer them an impressive customer experience. 

    Convergence of automation technologies 

    Automation was created to improve ROI by connecting disparate applications that did not work together. But today, automation technologies are themselves sprawling, and many companies are looking toward solutions that stitch these technologies together on a platform for automation. 

    Post-pandemic altered nature of work 

    In the future, RPA can take work to the next level. Even a scenario where bots are always listening to our conversations so they can act based on our cues rather than we instructing them on their work processes, on what to do when and where and how. 

    Today, businesses are extending the power of RPA benefits with the introduction of additional next-generation technologies. They are exploring intelligent automation solutions, combination of RPA and AI technologies to empower end-to-end businesses, driving business process automation and accelerating digital transformation. 

    Intelligent automation has helped several organizations remarkably through to the other side of the pandemic, especially to continue business-critical activities while the workforce quickly shifted to working from home. 

    Keeping humans at the heart of automation 

    To be a forward-thinking company in this era, the need to become more human is essential and RPA is all about adapting and creating a business model where humans and machines complement each other. RPA and intelligent automation can do whatever we tell them to do but it will never have those unique human skills- creativity, innovation, integrity, and imagination. Hence, it is up to companies to figure out how to bridge those two gaps. 

    Harnessing competitive differentiators 

    The pandemic has altered the competitive dynamics of today’s markets. The unique challenges and disruption posed by COVID-19 has shifted the rat race of focusing on cheaper and faster. Today, competitive companies are focusing on value, and know that value is defined by the customer and their own experience – not by the product vendor alone. 

    The focus on resilience has also moved to the front and center at many organizations. Automation technologies like RPA can help provide a new level of resilience, significantly improving CX, for example, by using conversational AI to create chatbots capable of better customer service. 

    Undoubtedly, companies that don’t begin to explore automation are going to miss out on a competitive advantage. And most importantly, RPA gives you businesses a great opportunity to understand customers better, by getting insights into their data, and offer them an impressive customer experience. 

    Convergence of automation technologies 

    Automation was created to improve ROI by connecting disparate applications that did not work together. But today, automation technologies are themselves sprawling, and many companies are looking toward solutions that stitch these technologies together on a platform for automation. 

    Post-pandemic altered nature of work 

    In the future, RPA can take work to the next level. Even a scenario where bots are always listening to our conversations so they can act based on our cues rather than we instructing them on their work processes, on what to do when and where and how. 

     

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